The Challenge: The Digital Adoption Gap
Organisations spend substantial amounts in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), planning for a efficient rollout. But, difficulty, regular changes, and limited direction often result in a "Digital Adoption Gap":
- User Confusion: Employees have trouble to operate new SAP screens or complete multi-step transactions, leading to frustration and increased reliance on technical support.
- Non-compliance: Users ignore standard SAP processes, which results in inaccurate entries, compliance risks, and wasted time.
- Training Gaps: Manual-based instruction is ineffective over time, leaving staff unsupported when they need help most.
- Low ROI: The potential of the SAP system is not realised, as most users access only a small part of its features.
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The Solution: Contextual Help with SAP WalkMe
The WalkMe user enablement layer, fully integrated into the SAP environment, bridges the Digital Adoption Gap. It integrates with your SAP systems to deliver real-time assistance exactly when needed.
By implementing WalkMe with SAP, your clients can ensure every team member, regardless of technical skill, can work confidently from the outset.